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Town has Immediate Opening for Dispatcher

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Life moves on, even as the Select Board and residents debate whether or not to join a Regional Emergency Communications Center (RECC).

One of Hopkinton’s dispatchers is moving to pursue another opportunity, leaving a vacancy. Communications Director Meaghan DeRaad is actively hiring for their replacement.

From the job description:

The Town of Hopkinton is currently accepting applications for the full-time position of Public Safety Dispatcher.

Are you looking for a position where making a difference could mean saving lives?

Do you want to be a part of Team Hopkinton that embraces, fosters and
celebrates diversity, equity, inclusion & belonging?

If you are versatile and dependable and thrive working in a
fast-paced environment, this is an exciting opportunity for you!

  • Hiring Salary: $22.62 – $23.62 hourly, depending upon qualifications and in accordance
    with the Collective Bargaining Agreement.
  • Competitive Leave and Benefits package
  • The Public Safety Communications Center is open 24/7, 365 days/year
  • Dispatchers must be available to cover all shifts, including nights, weekends, and holidays

Under general guidance of the Public Safety Communications Director, the Public Safety Dispatchers are part of the Public Safety Communications Center. Our dedicated and highly trained professionals routinely offer life-saving medical instructions in addition to providing accurate public safety information.

The Public Safety Dispatchers are responsible for receiving and transmitting emergency and administrative messages to appropriate law enforcement, fire and medical personnel in the manner dictated by the state-mandated Emergency Medical Dispatch Protocol and department policy. The position requires the utmost discretion, independent judgment, initiative and must operate within established mandated state and departmental guidelines and procedures. The Public Safety Dispatchers receive, have access to, and must maintain confidential information.

● High School Equivalency
● Excellent vision and hearing accuracy and ability to process verbal information/direction in
a concise manner
● Confidentiality, strong attention to detail, and superior customer service skills
● Two (2) years experience in emergency response communications or related field Preferred
● Considerable knowledge of street locations, buildings, and other significant areas of the
community in order to minimize response time Preferred
● E911, LEAPS, APCO Emergency Medical Dispatch, APCO PST1 Certifications Preferred

Internal/External Applicants: To be considered for this position, please submit a cover letter and resume, along with the required Application for Employment (attached) to hr@hopkintonma.gov. Applications received before 4:00 pm, Monday, February 6, 2023, will be reviewed and receive first priority. The position will remain open until filled. Applications will be accepted via drop off or mailed to: Town Hall, Human Resources Department, 18 Main Street, Hopkinton, MA 01748.


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